Refund Policy
Last updated: 18 August 2026
14-day money-back guarantee
If Message Bridge is not right for you, you can request a full refund within 14 days of purchase, for any reason. There is a free 14-day trial precisely so you can decide before paying, but if you buy and change your mind, the guarantee stands.
How to request a refund
- Email support@messagebridge.app with the email address you used at checkout, or your Paddle order reference (it is in your receipt email).
- Alternatively, contact Paddle directly at paddle.net, the buyer support portal for all Paddle orders.
- You do not need to give a reason. We may ask what went wrong, so we can fix it — answering is optional.
How refunds are processed
Payments are handled by Paddle.com Market Ltd as Merchant of Record, so refunds are issued by Paddle to the original payment method. Once approved, funds typically appear within 5–10 business days depending on your bank or card issuer.
After a refund
Your licence is deactivated when a refund is issued. You may keep using the free trial for its remaining period, if any, and you are welcome to buy again later.
Requests after 14 days
We will still consider requests outside the 14-day window — for example if the app stops working on a supported system and we cannot fix it. Email us and explain; we would rather refund than have an unhappy user.